Terms And Conditions

Users who place orders through the website www.buracaroasters.com are considered final consumers and as such are subject to VAT payment, except for those residing in countries outside the European Union;

The client undertakes to use this service under the applicable laws and regulations in force, as well as the Terms and Conditions set forth herein;

The sale process is under the rules established by Law No. 25/2008 of June 5.

 

CONTENT INFORMATION

The site www.buracaroasters.com is intended for private and professional use. Any reproduction, transfer, distribution or storage of the website contents for other purposes without prior written consent is prohibited.

The site may include links to other Internet sites to ease accessibility to other content. This does not mean that it supports those websites or recommends those products and services, refusing any responsibility for their content. Any client accessing an external link must read and accept the conditions of that website prior to its use.

The existing online product catalogue is independent of the physical sales, both regarding the price and stock quantities.

All promotional campaigns have limited and exclusive stock for online marketing, and may differ from physical campaigns.

 

REGISTRATION OF NEW CLIENTS

By creating an account on our store will be able to process your order faster, view the orders placed and track their progress. This registration meets the conditions described in the Privacy Policy of the website www.buracaroasters.com

 

PAYMENT METHODS

The entire payment process, from choosing the payment method to entering data related to the order payment process, is properly protected with the appropriate electronic security tools.

Orders can be paid through the different electronic payment methods available on the website.

 

ORDER PROCEDURE AND DELIVERY DEADLINES

Online shopping deliveries at www.buracaroasters.com are made through two transportation companies, according to the country/region of destination.

• Chronopost: European Countries

• Enviália: mainland Portugal, the archipelago of Madeira and the Azores, mainland Spain and the islands.

Delivery of online orders are limited to the following regions/countries:

Mainland Portugal and Islands, Spain, Germany, Poland, Czech Republic, France, United Kingdom, Belgium, The Netherlands, Luxembourg, Austria, Slovenia, Denmark, Slovakia, Lithuania, Ukraine, Hungary, Italy, Ireland, Sweden, Estonia, Latvia and Croatia .

Delivery costs for online purchases are not included in the value of the product and shall be calculated according to the type of items ordered, the weight, dimensions and quantity ordered.

For countries not allowed to make online purchases, clients will have to send an email to info@buracaroasters.com with the respective address and country of delivery, as well as the items they want to purchase in order to make the transportation calculation.

The delivery deadline of orders depends on the destination and shall be communicated to the client during the purchase process. This deadline is counted after the payment authorization confirmation of the client’s purchase, which may vary depending on the chosen payment method. Clients can also track the location of their order in real time.

Buraca Roasters shall not be liable for the delivery deadlines provided in the order confirmation, as these depend on several factors;

In cases where the product is not received, Buraca Roasters cannot be held responsible nor will it cover any return costs.

The delivery of the products ordered in this service complies with the legal rules applicable in Portugal to the practice of distance trading (Decree-Law No. 82/2008 of May 20);

The client/user has the right to claim for any defect or incorrectness of the respective product ordered within the legal deadlines established for this purpose.

Other costs related to shipping orders abroad will be the sole responsibility of the purchaser of the product.

CANCELLATION OF ORDERS

The cancellation of an order can be made using the email address: info@buracaroasters.com within 24 hours of receipt of the order confirmation.

The cancellation request will only be accepted when all the clients’ and order’s data are sufficiently clear.