Privacy policy

Privacy Policy

Collection and Processing of Personal Data

Buraca Roasters collects personal data from each client — namely name, address, TIN, phone number and email — for order management, invoicing and communication purposes, based on the data subject's express consent, fulfilment of contractual obligations and legitimate interests, in accordance with the General Data Protection Regulation (Regulation EU 2016/679, hereinafter "GDPR").

Purposes of Data Processing

The personal data collected is used exclusively for:

  • Order processing
  • Client communications
  • Complaints handling
  • Statistical analysis
  • Direct marketing communications, subject to user consent
  • Fraud prevention and detection
  • Customer satisfaction surveys
  • Management of and participation in events and campaigns

Data Confidentiality

Buraca Roasters guarantees the confidentiality of all data provided by its clients. Although data is collected and processed securely, any collection over an open network means that personal data may circulate without the desired security guarantees and could be accessed by unauthorised third parties.

Failure to provide mandatory data will result in the inability to access the service for which the data was requested, particularly regarding online purchases through our website.

Transfer of Data to Third Parties

Buraca Roasters may need to transfer user personal data to other entities for the following purposes: payment management and processing; order management and shipping; management of and participation in events and campaigns. All such transfers are carried out with adequate data protection safeguards.

Security Measures

Buraca Roasters has implemented and will continue to implement the technical and organisational security measures necessary to ensure the security of personal data, preventing its alteration, loss, processing or unauthorised access.

Personal data is processed with the level of protection required by law. Users can verify that their connection is secure through the padlock symbol in their browser or by the address beginning with https.

Buraca Roasters commits to:

  • Storing data using appropriate technical and organisational security measures
  • Using data exclusively for the purposes stated above
  • Ensuring data is only processed by staff whose involvement is necessary to provide the relevant service, and who are bound by confidentiality obligations

Data Retention Period

Personal data collected will be retained for the duration of the business relationship and, upon its conclusion, for a period of 60 months. After this period, data will be deleted, with the exception of invoicing data (name, address and TIN), which will be retained for 10 years in accordance with applicable law. This period may be updated by legislative amendment or extended in the event of pending legal proceedings.

With regard to information requests, collected data will be retained for 12 months after the client's registration date.

Exercising Your Rights

Under the GDPR, data subjects may exercise their rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent at any time through the following channels:

Address: TUCANA CAFÉS, LDA, Urbanização do Buzano, Rua Jardins do Buzano, Lote 20, 2785-717 Cascais, Portugal Phone: +351 210 504 459 Email: info@buracaroasters.com

Data subjects also have the right to lodge a complaint with the competent supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD) — Portugal's National Data Protection Commission.

Cookies Policy

To improve your browsing experience, www.buracaroasters.com uses cookies and similar technologies. When you visit the site, a consent banner will allow you to accept, decline or manage your preferences by category:

  • Essential — necessary for the website to function; do not require consent
  • Personalisation — allow us to personalise your browsing experience
  • Marketing — used to optimise communications and display relevant ads
  • Analytics — help us understand how the site is used and improve it

You can update your preferences at any time via the cookie manager available on the site. Disabling non-essential cookies may limit some functionality.

Social Plugins

Social plugins allow pages and site content to be shared across social platforms. To do so, they use cookies to track user browsing, regardless of whether users are members of those platforms.